If a grievance related to a Local Self Government Institution remains unresolved at the Panchayat level, the complainant may approach the district-level authorities of the Local Self Government Department.

At the district level, grievances may be handled with the involvement of the Deputy Director of Panchayats / Joint Director / Deputy Director, Local Self Government Department.

Submit the Complaint at the Panchayat Level

• Submit the complaint through the Panchayat Secretary / President or the grievance redressal mechanism.
• Keep the complaint number, application number and file number safely for future reference.

Escalate the Complaint to the District Level

• If the complaint is not resolved at the Panchayat level, the complainant may approach the concerned Joint Director / Deputy Director, Local Self Government Department.
• For complaints related to corruption, the complaint-handling mechanism at the district-level Deputy Directorate of Panchayats may be used.

Provide the Required Information with the Complaint

• Name, address and phone number of the complainant
• Clear subject and details of the complaint
• Copy of the application / complaint submitted at the Panchayat Office
• Application number / file number
• Orders, receipts and other relevant documents received
• Details of the action already taken at the Panchayat level

Further Action

• The complaint may be forwarded to the concerned officer for examination, and necessary inquiry / action may be taken.
• If the complaint remains unresolved, depending on the nature of the matter, mechanisms such as LSGI Ombudsman, LSGI Tribunal, CMO Portal, K-SMART and Vigilance may also be used.

📑 Documents to be Submitted with the Complaint